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Common queries answered

Frequently asked Questions

As your purchased item is produced exclusively for you, delivery of the item may take between 7 – 18 working days. It’s worth the wait once you receive your package and hold your item in your hands.

We offer a two-week return policy in accordance with German regulations. Please make sure that your return is properly stamped. We only accept payment for returns in exceptional cases to ensure the best prices for you.

You can change your delivery address under “My account”. If you accidentally entered your address incorrectly after your first order, do not hesitate to contact us under “Contact Us”.

As soon as you have placed your order, you will receive an order confirmation. After the confirmation, you will receive another email containing, among other things, your tracking link of the shipping service provider.

You can change your delivery address under “My account”. If you accidentally entered your address incorrectly after your first order, do not hesitate to contact us under “Contact Us”.

We can proudly say that we deliver to every country. All you need is a correct address so that your items arrive without any problems. Depending on the country, shipping can take up to 14 working days.

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